Legal Information | Fromcork Portugal

Company Information

Fromcork – Cortiças de Portugal, Lda.

VAT / Tax Identification Number: 503 846 430

Address: Rua Xavier de Araújo, 11 – Nr 6, 2º C

600-226 Lisbon, Portugal

Telephone: (+351) 963 827 476

E-mail: info@fromcork.pt

Nature and Purpose of the Website

The website www.fromcork.pt is owned and operated by Fromcork – Cortiças de Portugal, Lda. and is intended solely for informational and corporate purposes.

The website provides information about the company, its products and activities, and enables potential customers and business partners to contact Fromcork.

No products are sold directly through this website. Submitting an enquiry, contact request, sample request or quotation request through the website does not constitute an order or, by itself, result in the conclusion of a sales contract.

Commercial terms, prices, quantities, specifications, production lead times, payment terms and delivery conditions are agreed individually with each customer before any order is confirmed.

Products and Information

Fromcork makes reasonable efforts to ensure that the information provided on this website is accurate and up to date.

Product characteristics, dimensions, technical specifications, availability and other product-related conditions may vary depending on the product, raw material, manufacturing process and specific customer requirements.

Final specifications and conditions will be confirmed through the relevant quotation, commercial proposal or order confirmation.

Delivery

Delivery times and conditions are agreed individually for each order, taking into consideration factors including product availability, production requirements, order quantity, destination and method of transportation.

For international deliveries, customs duties, taxes, fees or other charges may apply in the country of destination in accordance with applicable legislation and the agreed commercial terms.

Complaints and Dispute Resolution

Any question or complaint should be submitted directly to Fromcork at info@fromcork.pt, so that it can be properly reviewed and addressed.

Fromcork will endeavour to resolve any potential disagreement with its customers amicably.

Where a dispute qualifies as a consumer dispute under applicable law, consumers may have access to Alternative Dispute Resolution (ADR) mechanisms and to the competent ADR entity in accordance with Portuguese law.

Consumer ADR mechanisms generally apply to disputes between consumers and professionals and do not normally apply to commercial relationships between companies or professional customers.

Right of Withdrawal

As this website does not provide online purchasing or contracting facilities, the mere use of the website or submission of an enquiry does not constitute a distance contract.

Where legally applicable, consumers' statutory rights concerning distance contracts or contracts concluded outside business premises shall be respected in accordance with applicable Portuguese law and the specific terms applicable to each contract.

Applicable Law

The use of this website is governed by Portuguese law.

Without prejudice to any mandatory consumer protection provisions that may apply, any commercial relationship established with Fromcork shall be governed by the specific terms agreed between the parties and by the applicable law.